02 — Enrollment
Opening a Course
Step-by-step enrollment instructions for free and premium paths
Free Paths
1
Click the course card
Opens the course preview with all modules and lesson titles visible.
2
Click Start Course
Access is granted immediately. No credits are consumed.
3
Begin the first lesson
Click the first lesson in the module list to open lesson content.
Premium Paths
1
Click the course card
Opens the course preview. Premium paths show a credit cost indicator.
2
Click Start Course
One course credit is deducted from your monthly allocation. This is not reversible.
3
Access is granted
The path remains accessible for the duration of your active subscription, regardless of remaining credits.
No Credits Remaining
If your credit balance is zero, you will see a prompt to upgrade your plan. Credits reset at the start of your next billing cycle.
03 — Lesson Types
Lesson Type Reference
Detailed instructions for each lesson format
Content Lesson
Read the lesson content at your own pace. When ready, click Mark Complete at the bottom of the lesson to advance. Text-to-speech is available where enabled by your plan.
Quiz Lesson
Answer all multiple choice questions and click Submit Quiz. Your score is shown immediately. A passing score advances the lesson. A failing score initiates the retry waiting period.
Final Exam
Identical format to quiz lessons but with stricter controls: AI Tutor is disabled, all previous lessons are locked, and passing is required to earn your certificate.
Resetting a Lesson
You may reset a completed lesson to attempt it again. Resetting clears your progress for that lesson only and does not affect other lessons in the path. A waiting period applies between resets, identical to the quiz retry schedule.
04 — Quiz Instructions
Taking a Quiz
Step-by-step instructions for completing quiz and exam lessons
1
Read Each Question
Read the question and all four answer options carefully before selecting your answer.
2
Select One Answer Per Question
Click the answer option you believe is correct. You may change your selection before submitting.
3
Answer All Questions
All questions must be answered before the Submit button becomes active.
4
Submit Your Answers
Click Submit Quiz. Your score is calculated and displayed immediately.
Retry Waiting Periods
| Attempt Number | Wait Before Retry |
|---|---|
| 1st failed attempt | 30 minutes |
| 2nd failed attempt | 4 hours |
| 3rd+ failed attempts | 24 hours each |
Timer Enforcement
Retry timers are enforced server-side. They cannot be reset by logging out, refreshing, or clearing browser data.
05 — Final Exam Guide
Completing the Final Exam
Preparation checklist and exam procedure
Preparation Checklist
- Complete all lessons in the path — the final exam unlocks only after all preceding lessons are done
- Review your notes and lesson content thoroughly before starting
- Ensure you have a stable internet connection and sufficient uninterrupted time
- Once the exam begins, you cannot access lesson content or the AI Tutor
Exam Procedure
1
Open the Final Exam Lesson
Click the final exam entry in the lesson list. Previous lessons are locked immediately.
2
Answer All Questions
Complete all questions without external assistance. AI Tutor is unavailable.
3
Submit and Receive Result
Submit your answers. If you pass, your certificate is generated automatically.
4
Download Your Certificate
Open your profile panel and download the PDF from My Certificates.
06 — Certificates
Certificate Download and Verification
Complete reference for certificate management
Downloading Your Certificate
1
Open Profile Panel
Click your avatar in the top right of the Learning Hub.
2
Go to My Certificates
Scroll to the My Certificates section in the profile panel.
3
Click Download PDF
The certificate is generated as a high-quality landscape PDF document.
Certificate Verification
Each certificate contains a unique certificate number. Third parties may verify any certificate at:
erponlinehub.com/pages/verify-certificate
Enter the certificate number from the document to verify its authenticity, view the holder's name, completed path, issue date, and quiz score.
Enter the certificate number from the document to verify its authenticity, view the holder's name, completed path, issue date, and quiz score.
Certificate Display Name
Set your Certificate Display Name in your profile before earning your first certificate. This name is printed on all certificates and cannot be changed after it is first saved.
07 — Support
Getting Help
Contact information and support channels
Contact Support
- Support Email: support@erponlinehub.com
- General Inquiries: info@erponlinehub.com
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
- Location: California, United States
Response Times
Urgent issues (account access, billing errors): within 2 business hours. Standard queries: within 24 business hours. Tickets submitted outside business hours are addressed on the next business day.