ERP Online Hub — Complete User Guide

Email Registration

Password Policy

• Minimum 8 characters in length
• May include letters, numbers, and special characters
• Can be updated at any time from Profile → Security
• Use a unique password not shared with other services

If the Verification Code Does Not Arrive

• Check your spam and promotions folder
• Click "Resend" — a 2-minute cooldown applies between resends
• Each new code invalidates the previous one
• Contact Support if the issue persists — manual verification is available

When Is Verification Required?

• After registering with email and password for the first time
• When signing in with an email address not yet verified
• When an administrator manually resends a verification code

How to Complete Verification

Still Unable to Verify?

• Confirm the email address entered is correct
• Check spam, promotions, and all folders
• Ensure your provider does not block mail from erponlinehub.com
• Contact Support — administrators can manually verify your account

Switching ERP During a Session

• Click the ERP name displayed in the chat toolbar to open the selection panel
• Select a new vendor and product — context switches immediately
• Or click "New Chat" to start a fresh session with a different ERP
• All previous conversation history is preserved regardless of switching

What to Ask

Chat Controls

• Enter — Submit message
• Shift+Enter — Insert line break within message
• 📎 Attachment — Upload a file for analysis
• 🎤 Microphone — Activate speech-to-text input
• 🖥️ Screen — Begin live screen analysis session
• 🔊 Voice — Toggle spoken AI responses

Slash Commands

Include These Details

• ERP system and version — e.g. "SAP S/4HANA 2023 on-premise"
• Module or functional area — e.g. "SAP MM — Inventory Management"
• Exact error message or code — copy verbatim from the system
• Transaction code or screen name — e.g. "T-code: MIGO"
• What you were doing — the steps taken before the issue
• Expected vs. actual result — what should happen versus what did
• Business context — e.g. "during monthly payroll processing"

Effective vs. Ineffective Prompts

Follow-Up Effectively

• The AI retains the full conversation context — reference earlier points freely
• Ask for clarification: "Can you explain step 3 in more detail?"
• Request alternatives: "Is there another approach if I don't have basis access?"
• Ask for documentation: "Create a Word report of this entire solution"

How History Works

• Sessions are auto-saved automatically throughout the conversation
• Each session is stored with its vendor, product, and title
• Access history via the History panel in the left sidebar
• Available on Basic and higher plans
• History retention: 30 days (Basic) — unlimited (Professional+)

Searching History

• Use the search box in the history panel to find past sessions by keyword
• Filter by ERP vendor or product
• Click any session to resume the conversation with full context
• Pin important sessions to keep them at the top

Supported Languages

Speech recognition supports all major languages including English, Arabic, French, German, Spanish, Portuguese, Chinese, Japanese, and Hindi.

Best Practices

• Use a quiet environment to minimize background noise
• Speak at a natural pace — no need to slow down artificially
• Technical terms and T-codes are recognized accurately
• Review the transcription before sending if the topic is complex

Voice Options

• Select from multiple AI voice profiles in settings
• Adjust playback speed (0.75× to 2×)
• Supports multilingual voice output

Ideal Use Cases

• Working hands-free inside SAP GUI or another ERP client
• Reviewing reports while asking questions aloud
• Training sessions — spoken explanation of complex processes
• Long commutes — spoken ERP consultation via mobile

How to Export

Via Chat Command (Natural Language)

Type directly in chat: Create a PDF summary · Export this to Word · Generate a PowerPoint with 8 slides · Export as Excel

The AI generates the document from the full conversation context automatically.

Via Export Button

Click the export icon in the chat toolbar, or type /export → select format → download immediately.

Supported File Types

What the AI Can Do With Your Files

• Error screenshots — identifies the exact error and prescribes resolution steps
• PDF / Word documents — reads, summarizes, and extracts key information
• Excel files — analyzes data, identifies anomalies, and interprets formulas
• ERP output reports — interprets report content and explains its significance
• Configuration documents — reviews settings and flags potential misconfigurations
• Process documentation — reviews and suggests improvements

How to Upload

Best Practices

• Ensure the error message or relevant screen area is fully visible before asking
• Zoom into the specific area you need analyzed
• Ask precise questions — "Why is this field disabled?" produces better results than "help me"
• The AI focuses on your ERP window and ignores the EOH interface itself

When consulting about a screen, report, or configuration, the AI may display relevant reference images from official ERP documentation and knowledge bases — helping you visually identify the correct screen, transaction, or report layout.

How It Works

• Images are retrieved automatically when relevant to your question
• Sources include SAP Help Portal, Oracle documentation, and Microsoft Learn
• Click any image to view it in full resolution
• Images are for reference only — always refer to your specific system version

Editable Profile Fields

• Full Name — displayed in chat sessions and documents
• Company Name — your organization or client name
• Job Title — your professional role
• Phone Number — optional contact detail
• Timezone — ensures accurate time display across features
• Profile Photo — click your avatar to upload an image
• Password — update from Profile → Security at any time

Accessing Your Profile

Click your name or avatar in the top-right corner of the platform → select "My Profile" from the account menu.

Usage Dashboard

• AI Queries Used — messages sent to the AI this billing period
• Documents Exported — files generated this period
• Voice Minutes Used — speech-to-text and voice conversation time
• Screen Minutes Used — live screen analysis session time

Activity Log

• Sign-in history with device type and approximate location
• Plan changes and payment events
• Key account actions with timestamps

Billing Section Contains

• Current Plan — active subscription and renewal or expiry date
• Change Plan — upgrade or downgrade at any time
• Payment Method — view or update your saved card
• Invoice History — download PDF receipts for all transactions
• Cancel Subscription — access continues until end of the current period
• Apply Promo Code — enter a discount or free plan code at checkout

Upgrading Your Plan

Code Types

• Percentage Discount — e.g. 20% off your subscription
• Fixed Discount — e.g. $10 off the monthly price
• Free Trial — access a paid plan at no charge for a defined period
• Complimentary Plan — receive a paid plan entirely free

How to Apply

How to Enable 2FA

Disabling 2FA

• Navigate to Profile → Security → click "Disable 2FA"
• Enter your current 2FA code to confirm deactivation
• 2FA can be re-enabled at any time

Lost Access to Authenticator?

• Contact Support immediately with your account email
• Identity verification is required before 2FA reset
• Store backup codes safely — provided at setup time

Viewing Active Sessions

• Navigate to Profile → Sessions to see all signed-in devices
• Each session displays: device type, browser, approximate location, and last active time
• Your current session is marked with a green indicator

Ending Sessions

• Click "Revoke" next to any unrecognized or inactive session
• Use "Sign Out All Other Devices" to revoke all sessions except the current one
• Sessions expire automatically after 2 hours of inactivity

Submitting a Support Ticket

Contact Information

• Support Email: support@erponlinehub.com
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
• Response Time: Urgent (2h) · High (4h) · Standard (24h)
• Location: California, United States